Returns & Cancellations
Wine is a perishable product. Therefore, refunds and returns are handled on a case-by-case basis. The following General Guidelines apply to refunds/returns:
1. Dawn’s Dream Winery has started using certified wine corks in all their wines. This gives you extra insurance that the bottles of wine you purchase from us will not be corked. If you believe a wine, you purchased is corked then we will replace the "spoiled" (corked) bottle of wine with a new bottle of the same wine, provided the wine was not spoiled because of heat exposure during improper storage. To meet the guidelines of our certified cork program, we will need to have you return the corked bottle of wine with the cork to Dawn’s Dream Winery. Dawn’s Dream Winery will incur shipping costs for the replaced wine if pickup is not an option. Customer may receive a refund for the bottle and shipping fee if a replacement bottle is not available.
2. Cancellations of Wine Club membership shipments are not accepted once the wine has been shipped. Refunds will not be issued once a wine club shipment has been shipped.
3. Refunds/returns will not be issued or accepted for wine that is returned to the warehouse because of failed delivery attempts or due to an incorrect delivery address unless Dawn’s Dream Winery was at fault for the incorrect address. Customer is responsible for additional shipping or address-change fees for redirected or reshipped wine.
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